BAUMA 2019 SPEZIAL

22 AFTER THE PURCHASE IS BEFORE THE SER- VICE: HOW DEUTZ USES DIGITALIZATION TO ENSURE A SIMPLE AND FAST SERVICE FOR DEUTZ ENGINES. Suddenly the telescopic handler breaks down – right in the middle of work. Reason for panic? Not at all! Thanks to the DEUTZ Connect app, the driver can retrieve his engine data and send it directly to the nearest DEUTZ dealer in the area for diagnosis with just one click on his smartphone or tablet. After a quick call-back, he imme- diately prepares the service with the right spare parts. THE ENGINE OF THE FUTURE IS DIGITAL Digital tools, such as the DEUTZ Connect app, are currently revolutionizing the after-sales market – mak- ing service much more efficient and thus increasing the availability and cost-effectiveness of a machine. DEUTZ customers are already accustomed to the fact that they can access the digital parts list of their engine and order spare parts via the DEUTZ service portal. “The engine of the future is digital,” says Dr. Matthias Szupories, Senior Vice President of Central Sales & Marketing at DEUTZ. “Digitalization offers enormous potential for machine manufacturers, especially in the service division, and we are working hard to expand this even more for ourselves and, above all, our cus- tomers. As a systems supplier, we face a challenging conflict area for which we will provide attractive solu- tions for our OEM customers and the end users of our products, thus offering significant added value.” FROM APP TO ALGORITHM DEUTZ DIGITAL – STRONG SERVICE